Users & Accounts

Analyze user behavior and account-level insights with comprehensive filtering and AI-powered summaries.

Make sure you’ve identified users in your application before using this feature.

Overview

The Users & Accounts feature provides a comprehensive view of user behavior and account-level insights in your application. Access it from the Users page in your Decipher dashboard.

Users & Accounts overview

You’ll see two tabs at the top of the page:

Users tab

Shows individual people with roll‑up activity. Columns include:

Column	Description
Email	User’s email address (primary identifier)
Account	Associated account/organization name
Last Active	When the user was last seen
Clicks	Total clicks recorded
Sessions	Total sessions captured
Severe Issues	Count of critical issues encountered
Country	User’s geographic location
AI Summary	AI description of user behavior patterns

Accounts tab

Shows organizations or accounts with aggregated metrics:

Column	Description
Account Name	Organization or account identifier
Total Users	Number of users in the account
Clicks	Combined clicks across account users
Sessions	Total sessions for the account
Severe Issues	Aggregate severe issues count
Last Active	Most recent activity time in the account

Both tabs support:

• Search functionality with debounced input
• Infinite scroll loading (20 items per page)
• Column sorting (ascending/descending)

Filtering Options

Filter	Where	Description
Timeframe	Users & Accounts	Last 24 hours, 7 days, or 30 days
Range: Clicks	Users & Accounts	Filter by min/max clicks
Range: Sessions	Users & Accounts	Filter by min/max sessions
Range: Severe Issues	Users & Accounts	Filter by min/max severe issues
Account	Users only	Limit users to a single account
Smart Events	Users only	Filter by AI‑detected behaviors with greater/less than thresholds

Sorting is available on all table columns (ascending/descending).

User detail page

Click any user to open /user/[email]:

Profile header

• Email and basic metadata
• First seen (relative timestamp)

Session Replays tab

• All session replays for this user (already filtered)
• Timestamps, durations, and AI‑generated summaries

Issues tab

• Issues encountered by this user
• Click into an issue to watch the related session

Additional modules

• Top Pages: most‑visited pages (30‑day window) with hierarchical grouping and visit %
• Customer Deep Research (AI): ask natural‑language questions about this user’s behavior across sessions

Account detail page

Click any account to open /account/[name]:

Session Replays tab

• Replays scoped to this account
• Same replay tooling as the main replays page

Issues tab

• Issues scoped to this account

Additional modules

• Top Pages (Account): top pages used by users in the account, with unique users and visit %
• Account Deep Research (AI): ask questions about the account’s behavior across its users