Skip to main contentDecipher automatically detects issues and frustrations in your product by watching
every user session. When something goes wrong, Decipher surfaces it on the Issues
page.
How It Works
Decipher’s AI watches session replays and identifies moments where users experience
frustration or encounter problems. These are automatically grouped and prioritized by impact.
Types of Issues
Decipher detects various frustrations like:
- Error messages appearing
- Users clicking repeatedly
- Clicks that don’t do anything
- Pages not loading properly
- Unexpected product behavior
Custom Issues
You can also define your own custom issues to track specific problems unique to your
product. Decipher will find and tag all matching sessions automatically. Just go to Define Custom under Issues.
The Issues Page
The Issues page shows:
- All detected issues andfrustrations
- How many users are affected
- When issues started
- Summaries
- Direct access to relevant session replays
Filter and investigate issues to understand exactly what’s frustrating your users and
prioritize fixes based on real impact.
Creating A Ticket
Just click “Export” and you can send the issue to your favorite ticketing system
Automatic Fixes
Click on “Fix with Cursor” and Decipher will generate a prompt with tons of relevant context so that your coding agent can kick off a fix. 